FAQs
Delivery
How long does it take to process my order after my purchase?
Order processing time is 0-2 business days.
What is the shipping time?
The delivery time for your order is 3-5 business days
Where do you deliver?
Austria, Bahrain, Belgium, China, Cyprus, Croatia, Denmark, Finland, France, Hungary, India, Ireland, Iceland, Israel, Italy, Japan, South Africa, United Arab Emirates, Spain, United States , Kuwait, Luxembourg, Malaysia, Morocco, Moldova, Norway, New Zealand, Netherlands, Philippines, Poland, Portugal, Qatar, Hong Kong SAR of China, United Kingdom, Singapore, Sweden, Switzerland, Taiwan, Czechia, Thailand , Turkey
How much does shipping cost?
View shipping policy
Can I track my order?
As soon as you place your order, you will receive an email including a tracking link for your order
What happens when no one is home?
If the delivery person calls you, please answer; otherwise, it will try a new delivery.
Products
I would like to purchase a product that does not appear on your site. How to do ?
Please contact us by email at contact@eastern-beauty.com to let us know what product you want. We will support its integration on our site, wherever possible.
Are K-Beauty products suitable for everyone?
Korean beauty products are suitable for a wide range of people. Specific indications regarding skin types are provided for each product in its description. At Easternbeauty, our cosmetic products are designed to suit everyone, regardless of gender, and can be used by both men and women.
I received the wrong product, what should I do?
If by any chance you receive a different product than what you ordered, an item is missing or damaged, please email us a photo of the product. We will examine the situation to arrange an exchange or possibly a refund. To guarantee the quality of our service, we record every video of the packaging of your orders.